One computer shows the whole building.
Front desk, garage and loading docks on the same screen. The receptionist does not leave the counter to find out what happened.
Operations center
Your Entire Operation on a Single Screen.
Cameras, alarms, doors and radio in one place, so one person can see what happened and know what to do. From the reception computer to a dedicated room.
In a few words
An operations center is where cameras, alarms, access control and radio appear together, so someone can decide quickly. It can be a computer at reception or a room with several workstations. ARX, which has already built more than 15 operations centers, sizes the equipment, software and licenses, installs them and hands over to your team to operate.
Implementation: State of São Paulo: the capital, inland cities and the coastDesign and consulting: all of BrazilWe serve foreign companies that operate in Brazil
In your day
You use it every day and almost never notice.
When the operations center is done right, the operator does not go looking for anything. The alert arrives with the camera, the map and what to do. And the day ends without surprises.
Five stores before coffee.
The regional manager checks openings, alarms and cameras for every location on a single dashboard, without traveling.
The forced door arrives with the video.
The sensor sent the alert. The screen opened that dock's camera, the map and the step-by-step procedure. The operator only had to decide.
The gate intercom rings at the operations center.
The operator sees the driver on camera, talks to them and releases the exit. The reason for opening is logged.
When it fails
That's when everyone notices.
The three problems we find most often, where they come from and how we avoid them.
The operations center freezes exactly when something happens.
Where it comes fromThe server and storage were bought without doing the math. More cameras and more days of recording were added, and the machine cannot keep up.
How ARX avoids itWe do the math first: number of cameras, image quality, days of recording and analytics. From that come the server, the disks, the network and the backup power.
A wall full of screens and nobody saw it happen.
Where it comes fromNobody can follow dozens of images at once. The wall of screens impresses during the visit and tires the operator day after day.
How ARX avoids itWe design the operations center to show what changed, not everything all the time. The alert brings up the right camera, and each type of incident has a procedure.
A feature disappeared because the license expired.
Where it comes fromEach program has its own rule: per camera, per module, per period or no license at all. Without control, the expiration only shows up when something stops.
How ARX avoids itWe deliver the list of licenses, with dates and what each one covers. And we point out, already in the project, what needs to be renewed after installation.
How ARX does it
Simple for you. Rigorous on the inside.
We understand who will operate it
How many people, in which shifts, watching what. A receptionist with other tasks needs a different operations center than a dedicated team does.
You receive: the operation design, in writing.
We size the equipment
Cameras, days of recording and analytics define the server, disks, network, backup power and licenses. Nothing is chosen by screen size.
You receive: the sizing and the list of licenses.
We build and integrate
Server, screens and workstations installed, with cameras, alarms, doors and radio feeding into the same program. Integration between different brands is tested case by case.
You receive: the operations center built, with each system checked.
We define the procedure for each incident
Forced door, alarm, person in a closed area: for each case, who is notified and what is done. We train your team in the finished operations center.
You receive: the written procedures and a trained team.
Equipment
What goes into your project.
Examples of what we install. The final choice depends on your space and your budget.
One screen to view and adjust the network, cameras and access, on a computer or phone.
Instead of watching hours of video, you filter by person, vehicle, color or time.
Gives the cameras the ability to recognize, summarize and find a moment by description.
Where everything comes together: internet, switches, recorder and UPS, each cable with a name and destination.
Network, cameras, doors and alarm from the same family, managed in one place.
Cameras, recording and video intelligence. Doors, readers and intercoms. Network, Wi-Fi and connection security.Brands
The right brand is the one that fits your project and your budget.
DigifortWhen cameras from different brands need to appear together. It comes from a Brazilian company and supports hundreds of manufacturers.
UbiquitiWhen cameras, doors and network are all UniFi: UniFi Protect shows everything on one dashboard, with no per-camera license.
HikvisionWhen the project is built on the brand: HikCentral brings video, doors, intercoms, alarms and visitors together on one platform.
AxisWhen the digital security requirement is high: Axis Camera Station brings together the brand's cameras, doors and audio.
IntelbrasWhen the operation is built on the brand and may grow: Defense IA ranges from an entry-level version to large projects.
What hardly anyone tells you
Before asking for a quote, it's worth knowing.
The operations center is not the wall of screens.
It is what happens in the first minutes after an alert: who sees it, what they check, who they call. Without a written procedure, the most beautiful room just watches. That is why the procedure is part of the delivery.
The license continues after installation.
Some programs require a license per camera and per period, others per module, others none at all. Disks and batteries also have a service life. Before you sign, ask for the list of what needs to be renewed and when.
Building the operations center is not the same as operating it.
ARX designs, builds and maintains the technology. Your team, or the specialized company you hire, does the operating. We say this up front because it changes the project: shifts, workstations and training.
For your space
Where this makes the most difference.
Questions and answers
Do I need a dedicated room for this?
Not necessarily. For a building or a store, a well-configured computer at reception already works as an operations center. A dedicated room makes sense when there are many cameras, several sites or shift teams. The size comes from the operation, not the other way around.
Can I bring cameras from different brands onto the same screen?
In most cases, yes. There are programs made for this, which support cameras from hundreds of manufacturers. What varies is how much of each camera you can use: the image almost always, the smart features not always. We test before we promise.
Which operations center software is right for me?
It depends on what you already have. If everything is from one brand, that brand's software is usually the simplest path. If brands are mixed or you plan to grow, an open program makes more sense. We compare the options with you, including the licenses.
Does ARX operate the operations center or provide monitoring?
No. ARX is a technology company: it designs, builds, integrates and maintains the operations center. The operation stays with your team or with the monitoring company you choose. We train the people who will use it and leave the procedures in writing.
What happens to the operations center if power or internet goes out?
With properly sized backup power, the server, network and cameras stay on for the time defined in the project. Without internet, local recording continues; what is lost is remote access. For operations that cannot stop, the project includes a generator and a second link.
Does ARX build operations centers in any city?
Installation, with an on-site team, is done in the State of São Paulo: the capital, the interior and the coast. Design, consulting and retrofit design, on the other hand, serve all of Brazil.
Shall we talk?
Tell us what you want to solve. ARX replies clearly, with no obligation.