At the clinic, the patient record opens at the first appointment.
The network handles scheduling, patient records and test results at the same time. The waiting room Wi-Fi is a separate one, away from patient data.
Discretion Is Technology That Cares Without Being Seen.
The guest wants Wi-Fi at the end of the hallway. The patient wants to be called right away and have their data protected. Neither wants to notice the technology.
In a few words
ARX designs, installs and maintains the technology of hotels, inns, clinics and medical offices: Wi-Fi that covers every room and the waiting room, separate networks for guests, patients and administration, access control in restricted areas, cameras only where they belong and lighting and climate automation. The work is planned so as not to close off floors or interrupt appointments.
Implementation: State of São Paulo: the capital, inland cities and the coastDesign and consulting: all of BrazilWe serve foreign companies that operate in Brazil
A full day in action
The technology no one notices.
Guests and patients judge a place by what works without friction. If the technology is right, they remember the service, not the Wi-Fi.
The medication room opens only for the right people.
The door releases based on each person's role and logs every entry. If something goes missing, there is somewhere to start.
Reception asks for help without a fuss.
A patient gets worked up. The receptionist presses a discreet button and the alert reaches those who can help, with the reception footage.
At the hotel, check-in doesn't become a line.
The guest's form was filled out before arrival. At reception, the internet responds and the key comes out valid only for that room.
The guest leaves and the room shuts down on its own.
Air conditioning and lights turn off when the room is empty and come back when someone enters. No staff member has to go around checking.
The last room has the reception's Wi-Fi.
At the end of the hallway, the movie doesn't freeze. And one guest's devices can't see those in the next room.
What tends to cause trouble
The problems of those who look after this space.
The Wi-Fi complaint goes into the review.
The guest complains about the internet in the public rating, not at reception. And upgrading the plan doesn't fix it: the problem is in the number and position of the access points and the wired network behind them.
Health data on a home network.
A clinic set up with a home router, test results and reception on the same network, a password stuck on the wall. After an attack, notifying patients and the data protection authority weighs as much as recovering the systems.
You answer for what belongs to others.
The hotel answers for the guest's luggage. The clinic, for the patient's record. Without a record of who opened each door and without footage of the common areas, there's no way to establish what happened.
What ARX does here
You choose where to start.
From a one-off adjustment to a complete project. Each solution works on its own and gets better alongside the others.
Internet and Wi-FiSignal in every room and the waiting room, with separate networks by use.Access controlService areas, pharmacy and restricted rooms opening only for those with the role.Smart camerasReception, hallways and garage on one screen, with no cameras where it would be intrusive.AlarmsA discreet panic button at reception and an alert for a door left open at odd hours.Comfort and automationLighting and climate that follow the occupancy of the room and the exam room.Radios and field teamsHousekeeping, maintenance and reception talking at the push of a button, without depending on a phone.
Equipment
What usually goes into this type of project.
Examples. The final choice depends on your space and your budget.
Spreads Wi-Fi throughout the space. Sits on the ceiling, discreet, and serves many people at once.
It's the front door of the internet: protects the network, separates visitors and already delivers Wi-Fi.
Opens the door with a card, tag or phone. Sits beside the door, almost invisible.
Discreet, for reception, hallways and covered entrances.
What hardly anyone tells you
Before asking for a quote, it's worth knowing.
Upgrading the plan doesn't fix the Wi-Fi.
If the signal doesn't reach the last room, more speed at the entrance changes nothing. What works is the right number of access points in the right places, with cable behind them. Ask for the coverage map before signing.
Electronic locks need updates too.
In 2024, researchers disclosed a flaw that allowed forging cards for a line of locks installed on millions of hotel doors. The fix required reprogramming door by door. Ask who updates yours, and how.
A camera in the exam room creates a problem.
Medical councils advise cameras only in freely accessible areas, with notice. Inside the exam room, a camera creates an archive of patient images that no one wants to have to protect.
Rules and precautions
What needs to be respected.
Health data is sensitive data.
Under the LGPD (Brazil's data protection law), health information requires reinforced protection. In practice: a clinical network separate from the visitor network, access by individual, a tested backup and old medical equipment isolated from the rest.
Where a camera can go.
Reception, hallways, garage, storage and common areas, always with notice. Never in a bedroom, restroom, locker room, exam room or consulting room, nor where the patient record screen appears in the image.
The door always opens from the inside.
An electronic lock can't trap anyone: from the inside, it opens without a card or code. Doors and turnstiles on escape routes follow the Fire Department's rules and release in an emergency.
Questions and answers
Why is the hotel Wi-Fi bad if the internet plan is fast?
Because the contracted speed reaches reception, not the rooms. Walls, distance and many devices at once call for well-distributed access points connected by cable. We measure the signal room by room and show where coverage is missing before proposing any change.
Can I put a camera inside the exam room?
It's not recommended. Medical councils advise that cameras be only in freely accessible areas, with notice to users, and never in exam rooms or consulting rooms. To protect staff there are discreet alternatives, such as a panic button at reception.
Can it be installed without closing rooms or canceling appointments?
In most cases, yes. The work is planned in stages: one floor or wing at a time, during the quietest hours. Anything that requires shutting down the network is left for the early morning or a day with no appointments, agreed in advance.
How do I separate patient Wi-Fi from the clinic network?
By creating distinct networks: one for patient records and administration, one for exam equipment and another for visitors. Anyone using the waiting room Wi-Fi reaches only the internet. When the foundation is right, it's a configuration, not a construction job.
In which cities does ARX serve hotels and clinics?
Implementation is done in the State of São Paulo: the capital, the countryside and the coast. Design, consulting and retrofit projects serve all of Brazil, which suits hotel and clinic chains with locations in other states.
Shall we talk?
Tell us what you want to solve. ARX replies clearly, with no obligation.